Refund Policy

Last updated: October 21, 2025

Entity responsible: Evo Group International LLC (operating as Evo Global)

Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA

Support: [email protected] (Mon-Fri, 10:00 a.m.-6:00 p.m. CST)

Digital notice. Evo Global is a fully digital educational product. Purchases provide immediate online access to platform content and features. No physical goods are shipped.

1) Scope and general principle

This policy applies to purchases of digital products, memberships, and educational software made through Evo Global websites and/or apps. Because access is digital and may be granted immediately, purchases are generally non-refundable once access is provided or content is consumed, except as stated here or required by applicable law.

2) Exceptions that may qualify for a refund
  • Accidental duplicate purchase of the same product or plan.
  • Incorrect charge caused by the platform, such as wrong amount or currency.
  • Verified unauthorized transaction or proven fraud after review by our team.
  • Technical inability to access content attributable to the platform and not resolved by support within a reasonable period, up to 72 hours after your notice and cooperation.
  • Clear error in price or product description.

When a refund is issued, we may revoke access to the refunded product, course, membership, or plan.

3) Subscriptions, renewals, and cancellations

You may cancel a subscription from your account to prevent future charges. Cancellation takes effect at the end of the current paid period. We do not provide prorated refunds for partially used periods unless required by law. To avoid the next charge, cancel at least 24 hours before the renewal date.

4) How to request a refund

Email [email protected] with the subject "Refund Request" and include your full name, account email, order ID, purchase date, amount, payment method used, and a short explanation with supporting evidence when available.

5) Review timeline

We normally review requests within 5 to 10 business days after receiving the required information. Complex fraud, payment-provider, or access investigations may take longer.

6) Approved refund method

Approved refunds are normally returned to the original payment method through the payment processor. Processor and banking timelines may vary.

7) Chargebacks

Please contact [email protected] before opening a chargeback so we can investigate and try to resolve the issue. Abuse of chargebacks may result in account suspension and loss of access.

8) Policy updates

We may update this Refund Policy. The latest effective date will appear on this page.

9) Contact

Evo Group International LLC (Evo Global)

30 N Gould St, Ste R, Sheridan, WY 82801, USA

Email: [email protected]